Sale items are noted with a(*) or "Sale" Icon and are applicable for exchange or store credit only, they are not eligible for refund.
Clearance items are noted with a (**) or a "Clearance" Icon and are not returnable or exchangeable.
All orders that qualify for free shipping which have been returned will have the shipping amount deducted should the amount of the return reduces the order total to less than the amount to qualify for free shipping.
You may return unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt. Products must be in new condition with no marks or stains. Please follow these simple steps:
1. Call us at: 1.800.524.2350 or email us through the form on the contact page to receive an RA number.
2. Package your clothing in the original box if possible and send to our warehouse location at:
San Francisco City Lights
7618 Clybourn Ave.
Sun Valley, CA 91352
PLEASE NOTE: You will be responsible for the return shipping cost to return or exchange items to San Francisco City Lights. We understand that special circumstances for this policy may apply due to damaged items or shipping errors. Please be advised that any receipts for return shipping will be submitted to the Sales Manager but not all requests will be granted per our policy.
All refunds to credit cards will appear within 1-2 billing statements.
How to Make an Exchange
You may exchange unwashed, unworn, or defective merchandise within 60 days from the date of receipt. Exchanges are only valid for the same item in a different size or in a different color and subject to availability.
Please follow these simple steps:
1. Include a copy of your order invoice and indicate the reason for return.
2. Indicate the item you wish to for a new size or color . To print your order, go to "account"
3. Package and seal your return securely. All merchandise must be returned in the condition in which you receive it. Use the original packaging if possible.
4. Drop your package at any USPS location.
If you wish to use another shipping carrier at your own cost, make sure to insure your return and send it back to:
San Francisco City Lights 7618 Clybourn Ave. Sun Valley, CA
91352
All refunds to credit cards will appear within 1-2 billing statements
FAQ
Q: I want to sign up with the newsletter, but I am worried about unwanted e-mail spam.
A: There is no need to worry. Your information will never be disclosed to third parties, and the only e-mails you will ever receive will be from us. If you don't wish to receive e-mails from us, simply send e-mail to
Q: I placed items in my cart. What will my final total be?
A: For non-California residents, what you see is what you get. San Francisco City Lights offers free ground shipping on orders of $100 or more, so your final total will be the total shown on your cart. For California residents, simply add 8.25% tax to get your final total.
Q: At what point in the checkout process is my order final and my credit card charged?
A: At the end of the third step, "Confirmation". Of course, you may cancel your order at any time before the item is shipped by notifying us by email or phone.
Q: Your return policy says it is No Hassle". What does this mean?
A: "No Hassle" means that you have 30 days to return the item to us in the original condition no questions asked!
Q: What is the optimum way to care for San Francisco City Lights garments?
A: Our fabrics can be washed on warm and dried on warm as well. For longer lasting garments however, we recommend they be washed in cold water and then hung or laid flat to dry. This is better for the environment too!
For the SUPPLEX fabric, do not use fabric softener, as this will inhibit the fabric's wicking abilities.
Please do not wash SUPPLEX fabric with any cotton clothes, garments with velcro, zippers or other abrasive accessories.
Q: Does Athletica Clothing manufacture its own products?
A: All products are manufactured in our own state of the art facility in the USA. We take great pride in designing and manufacturing our products under one roof which ensures that our commitment to quality and ethics is followed.
Security
All transactions submitted to us are encrypted with 128 bit SSL security and cannot be intercepted by outside parties, guaranteed*!
*If unauthorized purchases are made with your credit card to San Francisco City Lights, please contact your credit card company first. Federal law requires credit card companies to re-emburse any unauthorized charges above $50. If your credit card company will not refund the remaining $50, we will cover the charge. |
